Last Updated: October 2026 • Quality & Delivery Assurance
Due to the dedicated allocation of human capital, senior design engineering, and bespoke creative development invested from day one, kickoff deposits and completed milestone payments are non-refundable once work has officially begun.
We stand behind our craft with a strict satisfaction standard. Every project includes structured review cycles (as defined in your Statement of Work) to ensure all deliverables match agreed visual benchmarks, performance targets, and functional requirements before deployment.
Monthly ongoing retainers (such as content production, dedicated developer sprints, or marketing retainers) can be canceled at any point with a 14-day written notice prior to the upcoming billing cycle. Fees for the currently active cycle remain non-refundable.
If you have questions regarding any stage of your project or billing, our direct team is here to assist:
